Sales-Call Success
In the age of instant messaging and social media, it’s easy to forget about one of the most effective and time-tested relationship builders available.
Every clinic has a telephone. But, call-led sales can be a taboo subject that puts teams in mind of high-pressure sales techniques.
In reality, telephone calls are a fundamental cornerstone of trust-based patient relationships that can make or break the patient journey.
10K Calls and Counting...
In Phone School, marketing scientist and multi-practice owner shares insight and wisdom gained from analysing more than 10K real-life telephone calls to you through simple, actionable strategies for sales-call success.
Get In the Hot Seat
Using analysis of real recorded conversations and live ‘mystery patient’ calls to delegates’ practices, Prav demonstrates the ingredients for sales-call success using practicable, real-world examples.
He reveals the techniques that turn phone calls into a conversion powerhouse for case acceptance and shows how you can use them to drive a team-wide strategy for improving patient journeys and driving case acceptance.
Who is This Course For?
Prav’s Phone School is a non-clinical course designed for all team members whose role involves talking with patients over the phone.
Training is suitable for clinicians, front-of-house staff, nurses and TCOs, and teams are invited to train together in pursuit of kickstarting a practice-wide strategy for sales call success.
View Course Dates
Syllabus
- Designing a phone workflow
- Earning trust - stepping into the patient’s shoes
- Choosing your ideal phone candidate
- Face-to-face communication principles for the phone
- Building product knowledge
- The golden rules of sales calls
- Structuring your Calls
- Training your team
- Tracking call quality
- Your recorded call reviews
- Live ‘mystery patient’ calls and analysis